Which word refers to feelings of dismay or confusion?

The term that best captures feelings of dismay or confusion is "consternation." This word conveys a sense of anxiety or disquiet, often arising from an unexpected event or outcome that leaves a person feeling unsettled or troubled. In contexts where someone encounters a surprising or distressing situation, consternation appropriately describes their emotional response, which is marked by confusion and worry.

The other choices do not align with the definition of dismay or confusion. "Excitement" refers to a feeling of enthusiasm and eagerness, which is contrary to dismay. "Apathy" indicates a lack of interest or concern, suggesting emotional detachment rather than confusion or distress. "Exhilaration" signifies a feeling of extreme happiness and elation, again contrasting sharply with the idea of being dismayed or confused. Therefore, "consternation" is the most fitting choice for the feelings expressed in the question.